Privacy Policy

1. Introduction

Chronofeld ("we", "us", "our") operates from 88 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia. We are committed to handling personal information with care and transparency. This policy explains what data we collect, how it is used, and what rights you have in relation to it.

This policy applies to information collected through our website at chronofeld.info, via email, and through direct client interactions in our atelier.

2. Data We Collect

We may collect the following personal data when you interact with us:

• Full name and contact details (email address, phone number)
• Business address or correspondence address if provided
• Information about the timepiece(s) you bring in for service
• Service history and records for watches we have worked on
• Website usage data via cookies (see Section 5)

We collect this data when you submit our contact form, visit our atelier, correspond with us by email or phone, or request a service quote.

3. How We Use Your Data

Personal data is used for the following purposes:

• To respond to enquiries and provide requested information
• To arrange, manage, and document watch service work
• To contact you regarding the status of your watch
• To maintain service records for watches in our care or previously serviced
• To comply with applicable Malaysian legal and regulatory obligations

The legal basis for processing your personal data is your consent (provided when submitting our contact form), the performance of a service contract, and our legitimate interest in maintaining accurate business records.

4. Data Sharing

We do not sell personal data. We may share information with the following parties only where necessary:

• Parts suppliers or specialist services required to fulfil your watch service
• Service providers who assist in operating our website (e.g. hosting, analytics)
• Government or regulatory authorities where legally required

Any third party with whom we share data is required to handle it in accordance with applicable data protection standards.

5. Cookies

Our website uses cookies to support site functionality and, with your consent, to understand how visitors use the site. You can manage your cookie preferences at any time via our Cookie Policy page. Essential cookies are required for basic site operation and cannot be disabled.

6. Data Retention

Service records are retained for up to seven years to support future watch care decisions and for accounting purposes. Contact enquiries that do not result in a service are held for up to twelve months. We regularly review retained data and delete records that are no longer required.

7. Data Security

We store personal data on secured systems with access restricted to authorised staff. Our website uses HTTPS encryption. Physical service records are kept in a locked environment within our atelier. We follow reasonable and proportionate security practices appropriate to the nature and volume of data we hold.

8. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to withdraw consent to the processing of your data
• The right to limit how we use your data in certain circumstances
• The right to lodge a complaint with the Department of Personal Data Protection Malaysia

To exercise any of these rights, please contact us using the details in Section 10.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will take appropriate steps to remove it.

10. Third-Party Links

Our website may contain links to external sites. Chronofeld is not responsible for the privacy practices of those websites and encourages you to read their individual privacy policies before submitting any personal information.

11. Changes to This Policy

We may update this policy from time to time. When we do, the revised version will be published on this page with an updated date at the top. Continued use of our website or services following any update constitutes acceptance of the revised policy.

12. Contact

For questions, data access requests, or privacy concerns, please contact our data officer:

Chronofeld  ·  88 Jalan Wong Ah Fook, 80000 Johor Bahru, Johor, Malaysia

Email: [email protected]

Phone: +60 7-3345 8261